New startups should be aware of traps of technical support to customers
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Handling multiple contractors and coordination - a toll on time and resources
Unreliable contractors - Brand image at stake
Lack of uniformity in support services due to multiplicity of outsourced work
Poor workmanship by contractors - Difficult to meet the quality of services provided directly by Office staff
Not that profitable
Suggestions
Online and Telephonic customer services can be encouraged
Make a robust FAQ section, answering every possible customer queries,
Following article will answer youre all the basic queries about the customer service - http://fromthediaryofmentor.blogspot.in/2012/03/why-and-how-of-customer-service.html
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